Terms of use
These terms are the agreement between you and the business that runs Cleo. By using Cleo you agree to them. If you do not agree, please do not use Cleo.
Who can use Cleo
You need to be 18 or older to make a Cleo account. Children can use Cleo only through a login that their parent or legal guardian sets up and controls. If you set up a login for a child, you confirm you are their parent or legal guardian and you are responsible for how they use Cleo.
Your household
- Parents in a household decide who is invited, what role they have, and how long guests can see things.
- Only invite people you trust, and only add information you are allowed to share.
- If you employ staff, you are responsible for your obligations as an employer. Cleo's hours and pay summaries are a record to help you. They are not payroll, tax or super advice, and Cleo does not pay anyone.
Using Cleo well
Please do not use Cleo to break the law, to harass or harm anyone, to send messages to a child that a parent would not want them to receive, to upload anything you do not have the right to share, or to try to get into information you are not meant to see. We may suspend an account that does these things.
Your content
What you put into Cleo stays yours. You give us permission to store it and show it to the people in your household so Cleo can work. You can download it or delete it at any time, as explained in our privacy policy.
Plans and payments
Cleo has a free plan and paid plans. The price of each plan and what it includes are shown on the Plans page. Prices are in Australian dollars.
- Paid plans are billed monthly, or yearly where offered, in advance, and renew automatically at the end of each period until you cancel.
- You can cancel at any time from the Plans page on the web. Your plan stays until the end of the period you have paid for, then moves to the free plan. Nothing you made is deleted.
- If a price changes we will tell you at least 30 days before it applies to you.
- Refunds: you have rights under the Australian Consumer Law that these terms do not take away. Beyond those, payments for a period already started are not refunded. If something is wrong, email us and we will sort it out.
- Payments are taken by Stripe. In the phone apps you can see the plans, but you choose and pay for a plan on the web.
Changes and availability
Cleo is being built and tested, so features may change. We work hard to keep Cleo running and your information safe, but we cannot promise it will always be available or free of mistakes. Please keep your own record of anything critical, such as medical appointments.
Our responsibility
Nothing in these terms takes away your rights under the Australian Consumer Law. To the extent the law allows, we are not responsible for loss caused by things outside our reasonable control, or by information other people add to your household.
Ending your account
You can delete your account at any time from the home screen. We may close an account that breaks these terms, after telling you why where we can.
Contact
Email hello@cleoapp.com.au. These terms are governed by the law of New South Wales, Australia.